Effective Date: 19/06/2026

HerbalGuru.in is committed to ensuring a smooth and satisfactory shopping experience for all customers. Please read the following policy carefully before making a purchase.

Order Cancellation

Customers may request cancellation of their order only after placing the order and before it has been shipped.
Cancellation requests can be submitted through phone call or message to our customer support team.

Once the order has been dispatched/shipped, it cannot be cancelled under any circumstances.

Refund Process

If an order is cancelled successfully before shipment, the refund will be initiated to the original payment method used during purchase.
Refund processing may take 4–5 business days to reflect in the customer’s account, depending on the payment gateway or bank.

Non-Returnable Products

Due to the nature of herbal and ayurvedic products, we do not accept returns once the product has been delivered, except in cases of damaged or defective items.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with proper proof (images or videos). Our team will review the case and provide an appropriate resolution.